Dispatcher - Leesburg VA

Keolis Canada•Leesburg, VA

8d•Onsite

About The Position

This position is responsible for ensuring that drivers report on time, notifying customers of service delays, answering customer calls, arranging coverage for call-offs, and ensuring operators depart on schedule. The dispatcher will also document incidents, communicate with others, provide client information, make cost-effective decisions regarding trip and driver assignments, monitor the Transit Radio System and AVL screen, maintain logs, and perform various administrative duties. The role requires the ability to work in a high-pressure, fast-paced environment and may involve nights, weekends, and holidays. Employment is contingent upon passing a pre-employment drug screen and background check.

Requirements

High School Diploma or equivalent
At least one (1) year previous experience in dispatch role
Able to read, write and speak English
Bilingual - English / Spanish
Able to multitask
Ability to shift priorities and make decisions on detours when necessary
Dependable with reliable transportation to get to and from work
Computer literate using a Windows-based computer operating systems, which includes Excel
Strong knowledge of the service area (Multi County area including DC)
Able and willing to work all schedules, that may include nights, weekends and holidays
Able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor
Able to work in a union environment
Able to pass a pre employment drug screen and background check

Nice To Haves

Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment

Responsibilities

Ensure that each driver reports at their scheduled work shift time
Notify customers of service delays and interruptions via software
Answer customer calls and give directions and ETA
Arrange coverage for any call offs within driver staffing
Ensure all operators pull out on time
Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators
Communicate clearly with others both verbally and in writing using the English language
Promptly provide client with information on location and ETA
Make cost-effective and operationally efficient decisions regarding assignment or movement of trips and/or drivers
Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations
Maintain Dispatch Communication log and complete all applicable documentation
Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
Other duties as required