Dispatcher

Keolis Canada • Los Angeles, CA

3h • $22 - $24 • Onsite

About The Position

The Dispatcher is responsible for assigning work, vehicles, and equipment to operators, managing check-out logs, and ensuring minimal service disruptions due to various issues like traffic, vehicle malfunctions, or operator problems. This role requires maintaining accurate attendance logs, communicating with operators regarding customer information and cancellations, and monitoring operator and trip status to ensure on-time performance. The Dispatcher also assists operators during emergencies or vehicle malfunctions, communicates with relevant staff, and reschedules trips as needed. Additionally, the position involves reconciling trip manifests, assisting passengers with service inquiries, documenting daily events, collecting and cataloging lost and found items, and maintaining a safe work area. Key duties include performing radio checks on vehicles, establishing and maintaining headways for buses, logging exceptions and incidents, assisting drivers with information, and reporting any driver issues to supervisors. The role also includes other duties as assigned by the immediate supervisor.

Requirements

• Must be over 21 years of age
• High School Diploma/GED
• 2 years of experience in high volume environment
• Effective Communication Skills
• Maintain a professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment
• Strong verbal and radio communication
• Quick decision-making in emergency situations
• Multitasking in fast-paced environments
• Knowledge of transit or transportation operations
• Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Responsibilities

• Assign work, vehicles and on-board equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
• Maintain accurate logs for attendance
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Reconcile trip manifests by operators
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
• Document accurately and appropriately daily events related to service
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Radio check all vehicles leaving the yard at all times
• Establish and maintain headways for all online buses
• Will maintain “exceptions” and “incidents” log
• Will assist drivers with informational material as needed
• Report to supervisors and duty managers any drivers failing to meet duties online
• Other duties as assigned by immediate supervisor

Benefits

• Competitive compensation and benefits
• Opportunities for development and growth throughout an exciting and rewarding career
• Safest work environment possible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED