Dispatcher
About The Position
The Dispatcher plays a critical role in the daily operations of Nytech Heating, Cooling & Plumbing by ensuring the right technician is assigned to the right job at the right time. This position requires strong communication, organization, and problem-solving skills to keep operations running efficiently while delivering an outstanding customer experience. Nytech Heating, Cooling & Plumbing started with just two guys and a couple of vans doing duct work. Over the years, we’ve grown into a trusted home service company known for delivering exceptional customer experiences. We’re not just looking for employees—we’re looking for people who want to work with a team, not just for a company. We believe in educating our customers, not pressuring them, and we take pride in the reputation we’ve built in our community.
Requirements
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced, high-demand environment
- Highly organized with strong attention to detail
- Problem-solving mindset and ability to think quickly
- Proficiency in computer systems (Microsoft Office, dispatch software preferred)
- Team-oriented with a positive, can-do attitude
- Reliable and accountable
Responsibilities
- Dispatch technicians based on skillset, availability, and job requirements
- Provide technicians with all necessary job details and updates
- Manage job flow by dispatching one call at a time and debriefing each call before assigning the next
- Track and update technician statuses (dispatch, arrival, completion) in the system
- Verify timecards and maintain accurate records
- Maintain and update dispatch/tally reports
- Communicate with customers prior to dispatch to confirm availability and payment method
- Input leads into the system and coordinate with internal teams as needed
- Organize and manage the on-call schedule
- Provide weekly reports and insights to Service and Sales Managers
- Collaborate with leadership to evaluate technician performance and strengths
- Support team members and complete additional duties as assigned
Benefits
- Competitive pay
- Comprehensive benefits (medical, dental, vision, life insurance)
- Paid time off and work-life balance
- Ongoing training and career development
- Supportive, team-driven culture
- Opportunity to grow within a fast-growing company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
