Dispatcher - Part Time

Key Transportation Services•Hialeah, FL

5d•Onsite

About The Position

Dolphin Transportation Specialists/Key Transportation of Miami, FL is hiring Dispatch Agents. Dolphin Transportation has been the largest independently owned, operated and maintained fleet of luxury vehicles in the South and Southwest Florida region, and is now a proud member of the Hoffmann Family of Companies. Dolphin/Key currently operates in the Naples/Ft. Myers, Sarasota/Tampa and Ft. Lauderdale/Miami areas and ever expanding, with the Hoffman Family of Companies is in many cities across the U.S. We are looking for motivated agents to join our team. Our agents are required to have a strong knowledge of dispatching, software, multi-line phones, data entry, excellent customer service via phone/email/etc. Dolphin Transportation is a 24 hr/ 365-day operation. We operate 7 days a week and the hours will vary. This part time dispatch position will work the afternoon/evening shifts and weekends are required. All dispatching is done through either Naples, Sarasota or the Miami locations. Dolphin Transportation is the preferred & contracted transportation company for the finest luxury resorts in the area. With a full fleet of luxury sedans, SUV's, executive vans, mini and motor coaches, our commitment to quality and coordination abilities has made us experts in transportation services. We service all the colleges and universities and hotels and cruise ports in Florida.

Requirements

Must speak and write fluent English, Spanish is a plus
Solid computer skills including software, Word, Excel and Outlook and ability to master new programs quickly
Customer Service oriented with experience handling customer complaints and problems
Required to work in office, Wednesday, Thursday, Friday 5pm-9pm, Saturday and Sunday 1pm-9pm

Nice To Haves

Dispatching / Customer Service experience in the travel/Hospitality Transportation business
Knowledge of the area
Ability to multi-task and prioritize duties
Excellent communication, analytical and problem-solving skills
High energy level and commitment to assigned tasks
Santa Cruz Transportation software experience preferred

Responsibilities

Answer incoming calls
Enter Reservations into Santa Cruz
Communicate with drivers and customers by telephone and email
Update dispatch logs/spreadsheets
Monitor the vehicle and driver grid
Schedule and dispatch drivers and vehicles based on workload
Maintain a close working relationship with the sales and maintenance departments