Dispatcher

CCI Mechanical•Salt Lake City, UT

13d•Onsite

About The Position

We specialize in the design, installation, service, and maintenance of commercial and industrial projects. As a design-build leader, our team has constructed and maintained mechanical systems for a wide variety of high-profile clients, including hospitals, data centers, manufacturers, hotels, universities, office buildings, and more. Job Summary We are looking for an organized and friendly person to join our dispatching team. As a dispatcher you will work in a team environment to provide service on commercial and industrial HVAC, mechanical, and plumbing systems. You will work in a dispatch team to track technicians throughout the day, schedule and create work orders, and relay all job information to the technicians. You will be the driving force in helping our technicians meet the needs of our customers.

Requirements

organized and friendly person
work in a team environment
track technicians throughout the day
schedule and create work orders
relay all job information to the technicians

Responsibilities

Answer customer calls and prioritize emergencies
Customer service representative for the company
Primary office contact for technicians
Work closely with the supervisors and technicians to schedule work
Dispatch technicians to jobs/contracts/service calls by skill level, history of the job, and location of work.
Create work order numbers and relay all job information to the technicians
Issue PO’s to technicians
Assist with the day-to-day operations of the Service Department