Dispatcher

Ernst Enterprise•Monroe, OH

31d•Onsite

About The Position

The Dispatcher role at Ernst Concrete involves maintaining constant contact with customers via telephone, scheduling orders to meet customer requests for time and delivery, and assisting customers in determining the time between loads to meet efficiency and production goals. This position reports to the Dispatch Manager and performs duties of a Customer Service Representative plus additional responsibilities related to dispatching and real-time management of delivery operations.

Requirements

Must have a high school diploma or GED with an associate degree preferred
Ability to work in a fast-paced environment
Customer Service experience
Experience with Microsoft Word, Excel, and being able to type proficiently on a desktop computer keyboard.
Proper phone etiquette
Proficiently read, write, and speak English.
Must be able to do simple math, such as addition and subtraction.
Must be able to work various hours to accommodate early and late concrete pours Monday through Saturday on a rotating schedule.
Excellent verbal and written communication skills with internal and external stakeholders, including: Management, supervisors, and peers People at various social levels
Candidates must be willing and able to undergo a pre-employment drug screening and background check.
Ongoing compliance is required.
No unexplained gaps in employment.

Nice To Haves

Bi-lingual is a plus.

Responsibilities

Perform the duties of a Customer Service Representative
Assign trucks and drivers to scheduled orders based on plant capacity, job priority, driver availability, and geographic efficiency.
Manage load spacing and delivery timing in real time, adjusting for traffic, weather, plant conditions, and jobsite delays.
Monitor multiple active pours simultaneously and make rapid decisions to prevent lost loads, excessive wait times, or production interruptions.
Communicate continuously with drivers regarding routing, delivery sequencing, additional product requirements, and jobsite conditions.
Coordinate with plant personnel, other dispatchers, and outlying plants or divisions to balance workloads and meet customer demand.
Coordinate with maintenance shops and operations to efficiently schedule preventative truck and plant maintenance to minimize disruption to production schedules.
Respond to unforeseen issues such as truck breakdowns, rejected loads, late orders, or production delays.
Promote fuel efficiency and safe driving practices through effective route planning and communication.
Report operational issues and driver concerns to the Dispatch Manager.