Local Dispatcher - Residential

JK Moving Services•Gaithersburg, MD

11d•Onsite

About The Position

The Dispatcher coordinates daily dispatch operations for local residential moving crews, ensuring efficient scheduling, route planning, and customer communication. This role supports service delivery and team productivity through real-time coordination, issue resolution, and accurate recordkeeping. As a frontline leader, plays a key role in maintaining operational flow and customer satisfaction.

Requirements

Minimum 2 years in dispatch, scheduling, or logistics coordination
Strong organizational and multitasking abilities
Experience in dispatch operations and crew coordination
Proficiency in scheduling software, GPS tracking systems, and Microsoft Office Suite
Excellent communication and customer service skills
Ability to manage multiple priorities and make decisions under pressure
Familiarity with logistics workflows and operational reporting

Responsibilities

Schedule and dispatch local residential moving crews for daily operations
Coordinate with customers, crew leaders, and operations management to ensure efficient service delivery
Monitor job progress, track crew locations, and manage real-time scheduling adjustments
Maintain accurate dispatch records and communicate updates to internal teams and clients
Optimize routes and resource allocation to maximize productivity and minimize operational costs
Communicate real-time updates to internal teams and clients, ensuring transparency and responsiveness
Support quality control efforts by monitoring service standards and identifying areas for improvement
Collaborate with warehouse and fleet teams to ensure readiness and alignment across departments
Assist in training and onboarding of new dispatch staff, reinforcing operational procedures and service protocols
Contribute to performance tracking and reporting to support operational reviews and continuous improvement initiatives
Supports performance and continuous development of front-line operations staff

Benefits

Comprehensive medical, dental, and vision insurance
World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
Recruitment and customer referral bonuses
Company-paid life insurance and accidental death benefits
Voluntary protection programs for employees and their families
Service recognition programs
Safety & performance bonuses
Tuition reimbursement and student loan repayment assistance
Discounted membership @ Gold’s Gyms (corporate locations) nationwide
Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
Medical and Dependent Care Flexible Spending Accounts (FSAs)
Health Savings Account (HSA) with employer matching contribution