Dispatcher

SuperCare Health•Milpitas, CA

13d•Onsite

About The Position

Improving the lives of those with chronic care diseases while providing solutions to our customers. Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Requirements

Graduate from Accredited College in Business or Accounting
Team player-ability
Reliable and Responsible
Detailed oriented
Strong organizational skills

Responsibilities

Preparing the daily route.
Assisting with pulling necessary equipment.
Providing Estimated Time of Arrivals to fellow team members.
Employees to initial as completed.
Reports to work daily and is ready to work at the scheduled start time.
Works Saturday assignment as needed or scheduled.
Route work orders that need to be delivered.
Ensure each order is printed with necessary forms from Delivery Track.
Review and correct “All Bad” orders from previous day or cancelled tickets.
Ensure grid is being monitored every 10-15 minutes throughout the morning and day.
Responsible for the daily monitoring of PST’s through Delivery Track.
Assist and confirm team members are using phone app correctly and communicating back to dispatch on all orders needing attention.
Responsible for communicating with fellow team members on a regular basis on incoming or pending orders.
Responsible for keeping track of all calls that are answered; that are work order/ccs related.
Responsible for checking call log at the end of the day to ensure all items were handled accordingly.
Assist Customer Service in trouble-shooting patient’s call that are equipment/ETA related.
Provide and update Customer Service, Resp. Account Exec., Care Coordinator, an Referrals, on ETA’s.
Ensures all paperwork from Courier Drivers, for deliveries made the previous day is received and accurate prior to scanning in to FileBound.
Performs any other duties that may be requested by Supervisor or Management (i.e. performing duties as a Patient Service Technician).
Understand and adheres to all of SuperCare Health company policies.
To remain knowledgeable to date on all products.
Maintain a professional, safe, and clean work environment.