Dispatcher - HVAC & Electrical

Mackey Services•Dickinson, TX

About The Position

We are seeking a talented individual to join our team as the HVAC & Electrical Dispatcher. In this role, you will efficiently schedule and coordinate HVAC and Electrical residential and commercial service calls, ensuring technicians are assigned based on availability, skillset, and job priority. Who We Are Mackey Services has been committed to delivering comfort to our customers for over 30 years by providing dependable professional residential and commercial heating, air conditioning and electrical and generator services. Why Join Us Macky Services is an equal opportunity employer.

Requirements

Minimum of 3 years’ experience dispatching in HVAC and Electrical industry.
High school diploma or equivalent required, associate degree preferred but not required.
Proficient in ServiceTitan or similar industry CRM system.
Exceptional interpersonal communication skills both written and verbal.
Attention to detail and accuracy.
Proficient in Google and Microsoft applications.
Must be able to pass a background

Responsibilities

Provide 5-Star customer service!
Primary point of contact between customers and field technicians.
Maintain the ServiceTitan dispatch board, schedule service calls, dispatch technicians, resolve scheduling conflicts, and maintain accurate service records.
Review work orders, optimize routes, and provide timely updates on service appointments.
Works closely with field supervisors to align service and sales activities
Evaluate customer calls and efficiently plan and route the most appropriate technician.
Monitor technicians time to keep the dashboard on schedule.
Coordinate with CSR and other departments to optimize schedule and workload.