Dispatcher at Woodlawn
About The Position
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years. The Dispatcher supports the Production Team by dispatching Truck Drivers (CDL and Non-CDL), for conveyance of materials in a safe manner, ensuring emails and phone calls are handled in a timely manner. The Dispatcher plays a critical role in ensuring goods are moved quickly and efficiently by coordinating the drivers make the best use of route time.
Requirements
- High School diploma, GED or equivalent work experience required
- One year of customer service experience or dispatch experience required
- Excellent written and oral communication skills
- Outstanding organizational and time management skills
- Proficient in MS Office Suite
- Ability to speak and read English proficiently
- Ability to pass a background check and drug screen, where applicable for position
Responsibilities
- Maintains the day-to-day operations of the transportation team including meeting Production Team Member and customer needs.
- Reads and responds to emails from stores, customers, and others, providing excellent customer service.
- Dispatches Drivers in a safe and efficient manner.
- Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
- Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Communicates power equipment defects to Maintenance.
- Coordinates with the Purchasing Coordinator to order supplies and equipment, issuing them to the team as needed.
- Provides feedback to the Production Management team on day-to-day operations in an effort to maintain and improve business and resolve problems.
- Maintains regular and consistent in-person attendance.
- Models Ohio Valley Goodwill’s Fundamentals.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
