Dispatcher

First Student•Jackson, MS

4d•Onsite

About The Position

First Student is announcing an upcoming opportunity for a Dispatcher in Jackson, MS, focusing on student transportation. This role is crucial for supporting safe, reliable, and efficient transportation services and contributing to the growth of the Jackson community. Dispatchers at First Student reflect the company's commitment to safety and customer service. The position involves dispatching all buses, ensuring on-time route performance, and providing front-line counseling to drivers and monitors. First Student is a large company with over 60,000 employees globally, transporting more than 5 million students daily. The company emphasizes safety, customer care, teamwork, diversity, inclusion, and continuous improvement through innovation and sustainable practices. They are committed to providing a drug-free workplace and are an equal opportunity employer.

Requirements

3-5 years experience
High school diploma or equivalent
Basic knowledge of radio dispatch equipment
Excellent communication and customer service skills
Ability to deliver under time constraints and deadlines
Previous terminal operations, dispatch, or driver experience
Computer literate
Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Responsibilities

Oversees all routes and scheduling of buses
Counsels and coaches drivers and monitors
Handles heavy phone and radio traffic
Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer
May handle charter reservations, billing, or driver payroll
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Assists with supervision of day-to-day operations