Dispatcher

SAMPSON BLADEN GROUP MASTER•Selma, NC

1d•Onsite

About The Position

Waccamaw Transport is looking for a motivated individual to join our team as a Dispatcher in Selma, NC. We are a family owned fuel transport company that has been in business since 1939. We offer competitive pay, great benefits, and a family like working atmosphere. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma
Ability to read and interpret documents such as safety rules, operations manual, and written directions.
Ability to write reports.

Responsibilities

Ensure work coverage is sufficient to provide quality customer service on a continuous basis. This includes monitoring driver absences, customer orders and responding as needed to efficiently prevent potential adverse business impact.
Work closely with Dispatch Manager to fulfill all customer related service obligations.
Thoroughly analyze customer trends, critique deficiencies & weaknesses, propose alternatives to improve service
Identify and act on opportunities to increase revenues, reduce costs and improve profitability
Meet with senior management as needed to discuss results and offer recommended solutions
Adhere strictly to guidelines and/or instructions provided by senior management
Balance ongoing customer delivery demands with available equipment and driver resources in order to maximize income opportunities
Inform customers of current problems and expedite resolutions
Monitor customer orders declined and identify specific reasons and offer recommended solutions
Make sure customer delivery instructions are handled as required and insure sufficient documentation is retained for validation
Develop high proficiency with vital company programs including CE, Samsara, Microsoft Outlook and Excel
Maintain targeted inventory levels at all times to avoid product outages and schedule deliveries at price savings whenever possible
Continually develop and implement improved planning methods, processes, and program enhancements to elevate performance of dispatch functions
Determine driver and equipment needs and submit all such recommendations to senior management for critique and approval