Dispatcher

Arizona Humane Society • Phoenix, AZ

10d • Onsite

About The Position

The Arizona Humane Society is looking for a full time Dispatcher to join our dedicated Field team at our South Mountain Campus on Fridays – Mondays, 8 AM – 6 PM. If you are a talented professional who is passionate about providing excellent customer service to our community members, please continue to read more now.

Requirements

• High school diploma OR GED.
• Dispatch or call center experience preferred.
• Must possess excellent public relations and customer service skills.
• Must be 21 years old.
• Knowledge of map reading and directions.
• Pre-employment background check is required.

Responsibilities

• Quickly and efficiently responding to incoming telephone calls in a compassionate, empathetic and professional manner in order to provide a consistent, positive and excellent experience every time.
• Dispatch animal ambulance, rescue, and investigation calls.
• Assign calls to officers while monitoring their location and safety.
• Answer inquiries and provide information to callers, refer callers to appropriate alternative agencies.
• Receive and log ambulance, rescue, and investigation calls from the public and other agencies.
• Record and input into the computer system.
• Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress and emotional calls.
• Dispatch ambulance and investigation calls to officers.
• Monitor their location and safety while on scene.
• Acknowledge and respond to all two-way radio transmissions.
• Answer all incoming calls promptly; refer direct calls not pertaining to Field Operations to the appropriate AHS department or alternative agency.
• Facilitate the return of seized animals to their owners when appropriate.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED