Dispatcher

PNE•Lakewood, WA

31d•$35 - $40•Onsite

About The Position

Cowlitz Clean Sweep (CCS) a Pacific Northern Environmental LLC division, is seeking a Dispatcher who thrives in a fast-paced, team environment and has the ability to provide exceptional service and skills to our company, clients, and employees. Pacific Northern Environmental, LLC consists of five divisions including Advanced Electrical Technologies (AET), Taurus Power and Controls (Taurus), Cowlitz Clean Sweep (CCS), Pacific Northern Environmental Construction (PNEC), and WasteXpress Environmental (WXE). Together, we specialize in commercial and petroleum construction, industrial and commercial electrical, industrial cleaning, and hazardous waste disposal. PNE LLC is a multi-state organization with operating offices in Washington, Oregon, Idaho, and Hawaii. In addition, we carry out projects across the United States. CCS provides industrial cleaning and spill response to almost every pulp and paper mill in the Pacific Northwest. We also service major oil companies and a wide range of manufacturing and industrial clients. CCS has demonstrated its ability to complete large and complex industrial cleaning challenges on schedule, within budget, and in compliance with the most stringent industrial health & safety programs. No industrial cleaning job is too large or too small for CCS. This Dispatcher is responsible for dispatching the assigned department(s) fleet and employees to active job sites, ensuring they meet the proper qualifications for site and entrance prior to arrival. This role supports and coordinates dispatch operations across multiple departments ensuring alignment, communication, and effective resource utilization company wide. The ideal candidate for this position is someone who has strong attention to detail and excels in coordinating across multiple locations.

Requirements

High School Diploma or GED
Valid Driver’s License Required and the ability to be insured under the company’s driving insurance.
1-3 years of successful experience in field/position; specific industry experience preferred.
Exceptional customer service skills and the ability to work independently.
Must possess excellent verbal and written communication skills.
Ability to multi-task and work in a fast-paced team environment.
Must be detail-oriented and set high standards for accuracy.
Strong interpersonal, organizational, analytical, decision-making, and problem-solving skills are required.
Ability to maintain strict confidentiality of all employee and company information.
The candidate must possess and be adaptable to the following physical abilities and working conditions:
Move about the jobsite as needed.
Move work related equipment up to 50lbs.
Remain in a stationary position for long periods of time.
Operate various technological devices, including but not limited to a computer.
Occasionally ascend/descend ladders and/or stairs.

Nice To Haves

CDL A license with tanker and hazmat endorsement preferred, but not required.

Responsibilities

Safely operate and maintain company vehicles as required for job duties, ensuring compliance with all traffic laws and company policies
Schedule and dispatch drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.
Coordinate and manage dispatch operations for offices in Portland, Tacoma, Pasco, and Caldwell, ensuring consistent communication and efficient allocation of personnel and equipment.
Collaborate with field leadership and office personnel across all supported locations to forecast staffing, equipment needs, and upcoming project demands.
Update schedules and maintain communication with department managers, foreman, field operations workers throughout the day.
Track crew progress and location to allow for responsive dispatch adjustments as needed.
Relay information regarding work orders or other messages to and from work crews, field personnel, inspectors, supervisors, or emergency personnel.
Prepare daily work schedules and dispatch documentation.
Resolve issues as they arise regarding requests for services or equipment.
Prepare and receive incoming work orders from crews, sales team, and outside offices.
Communicate with outside offices to ensure a complete picture of upcoming schedules and resource availability.
Organize and track dispatch requests, customer requests, complete work dispatches, and daily reports for work performed.
Track equipment from satellite offices to help improve utilization and maintenance.
Track employee hours to ensure distribution and support workforce planning.
Other duties as assigned.

Benefits

Medical, Dental & Vision options with low premiums for employees and eligible dependents
Life AD&D - Voluntary and Company paid.
Specialty RX programs.
Group AFLAC options – Hospital, Critical, Accident and short-term Disability Plans
Pre-Tax Flexible Savings Account (FSA)
Pre-Tax Dependent Care Savings Account (DCSA)
Telehealth by Teladoc.
401(k) with discretionary annual company matching contributions.
Employee Assistance Program (EAP)
Paid Trainings and Certifications
Paid Time Off
Paid Holiday for qualifying employees
Up to $2,000 per year profit sharing for qualifying employees
Annual company events
Safety Incentives