Dispatcher

University of Wisconsin Madison • Madison, WI

19h • Onsite

About The Position

The Dispatcher role is part of the Department of Transportation Services within the Division of Facilities Planning & Management (FP&M). Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. The primary functions of Transportation Services include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options. The Dispatcher plays a great role in Transportation Services’ success. This role will be assisting permit holders and campus visitors by responding to inquiries related to parking through the intercom, two‑way radio, and computer platform, providing clear, professional, and efficient service with every interaction. The Dispatcher will also collaborate with key campus partners, including UWPD, Special Events, and Field Services, to ensure smooth and safe transportation operations across campus, occasionally. In addition, the position will participate in ongoing training and professional development opportunities designed to support career growth and strengthen operational expertise. If you have a positive outlook, strong customer‑service skills, with a dependable, can‑do approach, and are available to work Monday through Friday, second shift, we invite you to join our supportive and enthusiastic team. Ongoing/Renewable Full-Time: 100% FTE Hours generally scheduled Monday through Friday from 2:00PM to 10:30PM. Occasional nights, weekends and holidays may be required for this position.

Requirements

• Strong communication skills with the ability to convey information clearly and professionally
• Customer service experience with a diverse range of customers, including varying backgrounds, needs, and communication style
• Ability to work both independently and collaboratively in a fast‑paced environment

Nice To Haves

• Previous experience with two-way radio, intercom and phone communication with customers and staff
• Basic knowledge of Microsoft Suite

Responsibilities

• Monitors and responds to traffic flow with a high level working knowledge of T2 parking systems to spontaneously resolve lot traffic issues
• Troubleshoots and resolves issues in a timely and professional manner
• Monitors and maintains work areas and supplies to meet customer and operational needs
• Guides and trains staff and student workers
• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
• Processes customer transactions and may take payments following established policies and procedures
• Effectively complete NSF Collection Forms with required information for collection of parking fees, enforces NSF policies within the customer service standards.
• Coordinate/communicate with UWPD, Field Services, Enforcement, and outside vendors. This may include open/close parking facilities, return lots to normal operation, lot counts, etc.
• Troubleshoot gate errors repair.

Benefits

• generous paid time off
• competitively priced health/dental/vision/life insurance
• tax-advantaged savings accounts
• participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED