Dispatcher

PANHANDLE COMMUNITY SERVICES•Coulter Acres, TX

13d•$19 - $24•Onsite

About The Position

The Transit Dispatcher provides support to the PCS mission by dispatching Transit Drivers. The Transit Dispatcher is primarily responsible for coordinating transit trips, planning and managing routes and schedules, engaging in consistent and clear communication with drivers, and preparing and submitting necessary reports.

Requirements

A High School Diploma or equivalent is required.
Class B Commercial Drivers license with passenger endorsement required.
2+ years of experience in customer service or as dispatcher for a public service agency is required
2+ years of experience as a supervisor required
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines; ability to prioritize tasks.
Excellent customer service skills.
Strong critical thinking and problem-solving skills.
Strong management skills.
Ability to work independently and within a team.
Ability to work well under pressure.
Proficient with Microsoft Office Suite or related software.
Proficiency with or the ability to quickly learn the systems utilized by the organization.
Basic math skills required.
Proficiency in understanding, speaking, and writing in English and Spanish.
Valid drivers license required.
Must have liability insurance coverage.

Nice To Haves

An Associates Degree in a relevant field is preferred.
Some experience in a Community Action Agency or other similar non-profit organization preferred.
Bilingual ability in understanding, speaking, reading, and writing both English and Spanish strongly preferred.

Responsibilities

Supervises and schedules transit drivers for adequate coverage of services; adjusts schedules for leave; utilizes appropriate systems (ex: Paycom, Transportation Manager, etc.) daily to track and modify work schedules
Receives and handles telephone reservation requests from clients throughout the counties served by PCS; verifies trip data with clients to ensure timely pickup and drop off
Identify, implement, monitor, and manage driver routes and schedules, adjusting as needed for optimization, efficiency, and service excellence
Performs contracted duties; notifies drivers of client pickups, receives call backs of pickups; verifies records and driver reports within designated time frames; sends information to appropriate transit personnel for billing
Performs timely and accurate data entry and maintains appropriate agency systems; inputs client trip data into the appropriate software (ex: SHAH); input required data with tablets when necessary and upload data from tablets into appropriate software daily
Maintains accurate and up-to-date files, records, and documentation of calls; maintains the integrity and confidentiality of files and records
Performs periodic audits of files and records to ensure that all required documents are collected and filed appropriately
Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed; compiles and distributes reports as needed
Refers customer and driver complaints to Transportation Operations Manager as required; enforces disciplinary action for PCS and/or Transportation program policy violations within 5 days
Serves as a backup for clients whom walk in and serves as a driver when needed
Performs general clerical work in relation to Transportation program administration
Answers questions from the clients and employees relative to PCS transportation and resources
Acts as a liaison between PCS and the public, developing and maintaining positive relationships with community partners, community service providers, and vendors
Assists program leadership with ensuring compliance with applicable laws and grant guidelines
Provides program leadership with assistance in the execution of program strategies and initiatives; facilitates strategic thinking to overcome obstacles and achieve grant goals
Conducts research on trends and best practices to help ensure effectiveness of transit drivers, routes, and schedules
Maintains and builds positive relationships with all levels of staff
Acts as a primary point of contact within the Transportation program and provides program information to all employees, serving employees with excellence in a manner aligned with organization values and purpose
Conducts self and performs work in an ethical manner in accordance with PCS standards of conduct, and other applicable policies
Attendance and participation in organizational team meetings and all staff days is required, some of which may be off site and on weekends
Other duties as assigned
Maintains a strong working knowledge of PCS standards including policies and procedures, organizational standards, grant and program compliance, procurement standards, and all other applicable policies and procedures as outlined by PCS.