Dispatcher, Auxiliary Services

University of Southern California•Los Angeles, CA

4d•Onsite

About The Position

USC Auxiliary Services, one of the largest divisions at the University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan Family. We are driven to succeed by our commitment to uphold our six unifying values. In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, buses, student-run Campus Cruisers, and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors. We are seeking a Dispatcher to join our rapidly growing team. The Opportunity The Dispatcher plays an important role in supporting the day-to-day operations of USC Transportation by scheduling and dispatching drivers, equipment, and service vehicles. This position serves as a liaison between passengers and drivers and helps ensure reliable transportation services for USC students, faculty, staff, administrators, visitors, and guests. The Dispatcher will also support transportation operations by monitoring vehicle assignments, responding to service disruptions, assisting with fleet and driver check-in activities, providing customer service, and maintaining accurate safety and operational records.

Requirements

High school or equivalent; combined experience/education as substitute for minimum education.
2 years of experience; combined experience/education as substitute for minimum work experience.
Bus Driving (Passenger Transport) and customer service experience.
Demonstrated interpersonal skills.
Basic computer skills and proficiency in Microsoft Word, Excel, and Outlook.
Ability to accurately enter data, maintain spreadsheets and documents, communicate through email, and learn and utilize computer-based dispatch and transit management systems.
Valid California Class-B driver's license with passenger endorsement.
Participation in the Department of Motor Vehicles (DMV) Pull Notice System.
Driving record must show no moving violations or DUI convictions in last three years.
Drug screening required prior to employment and random test thereafter.
Airbrake Certification or ability to obtain airbrake certification within 90 days.
Commitment to USC’s Unifying Values.

Nice To Haves

Associate’s Degree.
3 years of experience.

Responsibilities

Scheduling and dispatching drivers, equipment, and service vehicles.
Serving as a liaison between passengers and drivers.
Ensuring reliable transportation services for USC students, faculty, staff, administrators, visitors, and guests.
Monitoring vehicle assignments.
Responding to service disruptions.
Assisting with fleet and driver check-in activities.
Providing customer service.
Maintaining accurate safety and operational records.