Dispatcher
About The Position
As a Dispatcher, you play a critical role in keeping our service and sales teams operating efficiently while ensuring a smooth, positive experience for our customers. This role is ideal for someone who is highly organized, thrives in a fast‑paced environment, and enjoys coordinating people, schedules, and priorities throughout the day. Position Overview The Dispatcher is responsible for maximizing technician productivity while maintaining excellent communication with customers and field teams. This position requires strong organizational skills, attention to detail, quick decision‑making abilities, and the ability to manage multiple priorities at once.
Requirements
- Typing and basic computer skills
- Time management and task prioritization
- Ability to clearly communicate schedules, expectations, and updates
Nice To Haves
- Dispatch experience highly preferred
- Bilingual in Spanish highly preferred
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize in a fast‑paced environment
- Excellent communication and phone skills
- Strong decision‑making and problem‑solving abilities
- Passion for delivering excellent customer service
- High level of integrity and professionalism
- Reliable attendance and dependability
- Team‑oriented mindset
Responsibilities
- Schedule and dispatch technicians based on customer requests, call urgency, and technician availability
- Communicate with technicians throughout the day via phone and dispatch systems
- Relay work orders, job updates, and key information to technicians
- Track technician start times, departure times, routes, and job progress
- Maintain a daily dispatch matrix including technician routes, locations, specialties, tools, and qualifications
- Assign jobs to the appropriate technician based on skillset and availability
- Anticipate route, scheduling, or parts issues and make quick, sound decisions
- Respond to special customer requests related to service calls
- Order parts for special jobs and track pending parts
- Follow up on recommended and pending work
- Forecast workload 2–3 days in advance
- Contact customers regarding parts status and job updates
- Maintain technician schedules including vacation, sick time, and weekend rotations
- Interact with technicians daily to ensure smooth operations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
