Dispatcher

Premier Service Co. • Tuscaloosa, AL

133d • Onsite

About The Position

Manage and coordinate the scheduling and dispatching of our technicians. Serve as the primary point of contact between customers and technicians. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask effectively in a fast-paced environment.

Requirements

• High School Diploma or General Education Development Diploma.
• Customer Service experience is preferred.
• Call Center experience preferred.
• HVAC experience preferred.
• Dispatching Experience.

Responsibilities

• Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and reports service calls.
• Participates in training for professional development.
• Updates customers on technician progress.
• Submits work orders.
• Processes work order invoices.
• Collects on customer accounts.
• Process technician work orders.
• Handles dispatching for service departments.
• Provides customer service to customers and technicians.
• Be available for additional duties as assigned.

Benefits

• professional development opportunities partnering with Skilled Trades of West Alabama: Jumpstart & Apprenticeship Programs
• Competitive Wages
• paid vacations & holidays
• Family-oriented company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED