Dispatcher

New York Blood Center Enterprises•Rye, NY

12h•Onsite

About The Position

This position is responsible for ensuring the efficient, timely delivery and pick-up of blood and blood products by directing workflow management, overtime management and driver productivity. Works to ensure that all collection locations operate on time and are well stocked with all of the supplies and equipment required for a successful drive. Monitors schedules, vehicles, dispatches drivers, and directs pickups or deliveries. Coordinates drivers and operations to meet time parameters on all shipments, pickups, donor centers, and blood drives. Assists mobile drivers as needed to ensure drive starts, and breakdown are completed on time. Report vehicle and fleet equipment issues, communicating DVIR’s, coordinating with mechanic shops and towing providers. Ensure blood drive vehicles are operational, loaded, and ready to depart on time. Monitor drivers’ departure and arrival time for blood drives and communicate all delays via email. Manages safety compliance by ensuring accidents forms are completed and reported in a timely manner. Maintains and reviews driver records and documents including spreadsheets and ensuring their accuracy before submission. Monitors and documents employee activity to ensure compliance with policies and procedures. Resolve customer service issues by partnering with internal departments to develop and implement a satisfactory solution. Manages communications via dispatch base phone or email between the business unit and drivers. Monitors and reports on radio communications from the NYC Office of Emergency Management.

Requirements

High School Diploma or equivalent
Three years of experience in directing staff, office management or dispatcher is required.
Knowledge of DOT regulations (hours of service).
Knowledge of computerized and mobile communication systems.
Basic Knowledge of Microsoft Office.

Nice To Haves

Some college coursework preferred.

Responsibilities

Ensuring the efficient, timely delivery and pick-up of blood and blood products by directing workflow management, overtime management and driver productivity.
Ensuring that all collection locations operate on time and are well stocked with all of the supplies and equipment required for a successful drive.
Monitoring schedules, vehicles, dispatching drivers, and directing pickups or deliveries.
Coordinating drivers and operations to meet time parameters on all shipments, pickups, donor centers, and blood drives.
Assisting mobile drivers as needed to ensure drive starts, and breakdown are completed on time.
Reporting vehicle and fleet equipment issues, communicating DVIR’s, coordinating with mechanic shops and towing providers.
Ensuring blood drive vehicles are operational, loaded, and ready to depart on time.
Monitoring drivers’ departure and arrival time for blood drives and communicating all delays via email.
Managing safety compliance by ensuring accidents forms are completed and reported in a timely manner.
Maintaining and reviewing driver records and documents including spreadsheets and ensuring their accuracy before submission.
Monitoring and documenting employee activity to ensure compliance with policies and procedures.
Resolving customer service issues by partnering with internal departments to develop and implement a satisfactory solution.
Managing communications via dispatch base phone or email between the business unit and drivers.
Monitoring and reporting on radio communications from the NYC Office of Emergency Management.