Dispatcher

First Student • Abington, MA

10d • Onsite

About The Position

Now Hiring a Dispatcher in Weymouth/Abington, MA. At First Student, our Dispatchers reflect our commitment to safety, reliable service, and excellent customer care. The Dispatcher coordinates daily bus operations, ensures routes are covered and running on time, and provides frontline support to drivers and monitors. This position supports transportation operations serving Weymouth, Holbrook, and Rockland Public Schools, along with several private schools throughout the area. This is an opportunity to play an important role in keeping daily transportation safe, organized, and reliable for the students and schools we serve.

Requirements

• High school diploma or equivalent
• Previous dispatch, transportation, logistics, customer service, or terminal-operations experience preferred
• Basic knowledge of radio dispatch equipment
• Strong communication and customer-service skills
• Ability to remain calm and professional in a fast-paced environment
• Ability to manage multiple priorities and respond quickly when service needs change
• Strong organizational and problem-solving skills
• Computer literacy, including email, Microsoft Office, spreadsheets, and related systems
• Dependable attendance and punctuality
• Ability to work the full Monday-Friday, 6:00 a.m.-5:00 p.m. schedule
• Subject to DOT drug testing and physical requirements when performing safety-sensitive duties.
• English proficiency is required for training, safety communications, company policies, employment documents, and other job-related communications.

Nice To Haves

• CDL preferred but not required
• Candidates who already hold a CDL may be considered toward the higher end of the pay range

Responsibilities

• Oversee daily routes, schedules, and bus assignments
• Coordinate driver and monitor coverage
• Monitor route performance and respond to delays or service disruptions
• Communicate route changes and operational updates to drivers and location leadership
• Handle heavy telephone and radio traffic throughout the day
• Receive and address scheduling concerns and driver questions
• Serve as a primary communication contact for school districts and private-school customers
• Counsel and coach drivers and monitors on operational expectations
• Help resolve student pick-up and drop-off concerns
• Maintain accurate dispatch logs, route records, and operational documentation
• Assist with charter reservations, billing, driver payroll, or other administrative responsibilities as needed
• Perform backup driving or miscellaneous clerical duties when qualified and needed
• Assist with the supervision of daily transportation operations
• Complete special projects and other assignments as requested

Benefits

• Competitive pay of $24.00-$26.00 per hour
• Consistent Monday-Friday schedule
• Training and career advancement opportunities
• A safety-focused and team-oriented work environment
• Long-term stability with North America’s leading student transportation provider

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED