Dispatcher

CoolSys•Sacramento, CA

4d•Onsite

About The Position

CoolSys is the market-leading indoor environment solutions company with over 150 years of experience and headquartered in Southern CA. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

Requirements

High school diploma/GED
At least 2 years of dispatching experience
Strong computer (Excel/Outlook) skills.
Ability to handle multiple tasks concurrently.
Stay calm under pressure.
Able to actively listen and demonstrate empathy.
Highly organized and strong attention to detail.
Excellent verbal and written communication skills.
Strong sense of urgency.
“Can do” attitude and demonstrated commitment to get the job done.
Reliable and dependable.
Friendly and helpful demeanor

Nice To Haves

HVAC/R experience preferred, but not required

Responsibilities

Assign and dispatch technicians.
Work with Service Managers to address open calls.
Respond to inquiries.
Create and distribute required reporting.
Maintain proactive communication with customers regarding missed SLAs.
Review all incomplete calls daily.
Maintain entry and verify nightly “on call” crew.
Work with Service Managers to ensure preventative maintenance is completed on schedule.
Understand the geography of the market and understand the technicians.

Benefits

Competitive pay range $24-$38/HR
Medical, Dental, Vision and Prescription coverage
Paid vacation and holidays
401(K).
Life insurance, AD&D and long-term disability
Tuition reimbursement
Opportunities available nationwide
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
Pet Insurance
Legal Plan, and ID Theft Protection