Dispatcher

MIKE COUNSIL PLUMBING LLC • San Jose, CA

8d • Onsite

About The Position

MC Plumbing in San Jose, CA is hiring a full-time Dispatcher to join their team. The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires critical thinking to ensure the best fit technician is dispatched for each call. The Dispatcher reports to the Operations Manager.

Requirements

• High school diploma/GED required
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and Powerpoint
• Must be a critical thinker
• Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department
• Minimum of 6 months of previous experience as a dispatcher.
• 3 years of Dispatching experience (Required)
• 4 years of Customer service experience (Required)

Nice To Haves

• Associate degree preferred but not required
• Service titan a Plus!
• Bilingual a plus, not required
• Spanish (Preferred)

Responsibilities

• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue.
• Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time if a technician is delayed and reschedule at the client's convenience.
• Communicate with the Purchasing and Warehouse Coordinator to arrange efficient delivery of parts to technicians.
• Adhere to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system.
• Ensure technicians arrive at their designated appointments on time.
• Debrief technicians after each call and ensure payment collection.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy.

Benefits

• Bonuses
• Company-paid health plan
• 401(k) plan with employer match
• Paid vacations
• Company-paid life insurance plan
• Paid gym membership
• Paid training
• Job security
• Promotions from within the company
• Fun work environment with breakfasts, drinks, and snacks
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED