Dispatcher (1st Shift)

Zeus Fire and Security • Paoli, PA

129d • Onsite

About The Position

Universal Atlantic System (UAS), a subsidiary of Zeus Fire and Security, is a national provider of integrated security services. Headquartered in suburban Philadelphia, UAS protects over $15 billion in commercial assets for a wide variety of clients including equipment rental dealers, asset-intensive outdoor facilities, food service providers, convenience stores, and retailers. Since 1972, UAS has been a leading provider of physical security systems serving local, regional, multi-location, and national accounts throughout the US and Canada. Join our dynamic team and play a vital role in ensuring the safety and security of our customers. We are dedicated to providing outstanding service and fostering a supportive work environment where every team member is valued.

Requirements

• High School Diploma or equivalent required.
• Strong communication skills (written and verbal).
• Ability to stay calm under pressure and make quick, sound decisions.
• Comfortable using multiple computer systems and alarm monitoring software (e.g., MAS, Bold, Stages).
• Flexibility to work nights, weekends, and holidays as needed.
• Must pass a background check and drug screening.
• Ability to sit for long periods and work in a secure, controlled environment.

Nice To Haves

• Prior experience in a dispatch, call center, security, or central station environment is preferred.
• Familiarity with UL 827 standards
• Strong typing and multitasking skills.

Responsibilities

• Monitor alarm signals and video surveillance systems in real-time.
• Dispatch police, fire, emergency services, or security personnel as needed.
• Accurately document alarm events, call activity, and incident details.
• Follow company Standard Operating Procedures (SOPs) and response protocols.
• Handle incoming calls professionally and provide customer support during alarms or service inquiries.
• Escalate critical issues promptly to Shift Supervisors or Management.
• Maintain clear, accurate communication with clients, field technicians, and emergency agencies.
• Participate in training sessions and updates to maintain certifications and skill levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED