Dispatcher

American Engineering Testing Inc•Fargo, ND

6d•Hybrid

About The Position

The position will be responsible for coordinating staff to work site daily. All of this takes place within the framework of achieving the company's goals and vision. At American Engineering Testing (AET), we believe that people are the heart of innovation. We create an environment that values teamwork, curiosity, and continuous improvement while delivering innovative engineering and consulting solutions. As a 100% employee-owned firm, we deliver comprehensive testing, analysis, and design to reduce uncertainty in construction projects and offer rewarding work, exceptional training, and career development opportunities.

Requirements

High school diploma or equivalent.
1 to 3 years’ experience in the construction field or relatable experience.
Must provide quality of service and work product that meets or exceeds AET’s expectations.
Must have skills including tact, diplomacy, and flexibility to work effectively with coworkers and clients.
Ability to work independently and solve problems.
High attention to detail.
Effective communication skills
The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.

Nice To Haves

Ability to develop and implement creative/innovative solutions to a wide range of problems.
Ability to use personal computer software, especially Microsoft Office
Ability to interact successfully with a wide variety of people, work effectively within project teams, resolve issues and problems in a constructive manner, and work independently in the field.
Technical Degree in Construction Management is preferred.

Responsibilities

Coordinate and dispatch all team members to assure proper coverage.
Assign tasks and record activities, projects and tasks on a daily basis.
Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
Prioritizing client issues and dispatching Service Technicians accordingly.
Responsible for answering all incoming calls from clients.
Knowledge of where each technician is located each day, to effectively dispatch techs quickly.
Maintain AET’s productivity standards.
Must provide quality of service and work product that meets or exceeds AET’s expectations.
Must have skills including tact, diplomacy, and flexibility to work effectively with coworkers and clients.
Ability to work independently and solve problems.
Consistently follow up to ensure that loads are moving according to schedule and customers’
High attention to detail.
Assist coordinators in scheduling personnel for overflow laboratory testing.
Perform laboratory testing of construction materials.
Effective communication skills