Dispatcher
MODERN DISPOSAL SERVICES.•Town of Lewiston, NY
•$25 - $31•Onsite
About The Position
This dispatcher owns the day-to-day execution of our commercial, lugger, tractor, and roll-off routes out of Model City. You’ll be the single point of coordination between drivers, the maintenance shop, and our customer-facing coordinators—making real-time calls on route sequencing, exceptions, and equipment moves so our trucks keep running and our customers get serviced on time. Customer-facing follow-up is handled by a separate coordinator team, so you can stay focused on the road.
Requirements
- 2+ years of dispatch or routing experience in waste, freight, LTL, or a similar logistics environment
- High school diploma or GED
- Comfortable making fast decisions with incomplete information and switching context all day
- Strong written and verbal communication—drivers, shop, coordinators, and management all need to hear from you clearly
- Detail-oriented; comfortable working in routing software and spreadsheets every day
Nice To Haves
- Hands-on experience with AMCS Tower (or a comparable waste/recycling operations platform)
- Experience dispatching commercial front-load, roll-off, or lugger routes specifically
- Familiarity with DOT hours-of-service and basic driver compliance rules
Responsibilities
- Build and release the daily route schedule for commercial, lugger, tractor, and roll-off drivers
- Assign loads and adjust sequencing in AMCS Tower as conditions change throughout the day
- Monitor driver locations and progress; reroute around delays, breakdowns, and customer access issues
- Serve as the radio/phone point of contact for drivers in the cab—answer questions, clear roadblocks, and keep them productive
- Coordinate with the maintenance shop on mechanical downtime, equipment swaps, and availability
- Document missed pickups, extras, and exceptions in AMCS so the coordinator team can follow up cleanly
- Manage end-of-day driver check-in and confirm route completion
- Escalate driver performance issues, safety incidents, and recurring service problems to the Operations Support Manager
- Cover other lines of business during PTO and absences
Benefits
- Medical, Dental and Vision Coverage
- Retirement Savings with Employer Match
- Health Savings Accounts
- Voluntary Insurance Products
- Employee Assistance Program
- Paid Time Off
- Paid Holidays
- Direct Deposit/Electronic Paystubs
- Discount Memberships
- Company-Sponsored Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
