Dispatcher

Bassett Services•Indianapolis, IN

7d•$18 - $22•Onsite

About The Position

Bassett Services is looking for a reliable, detail-driven Dispatcher to support our HVAC, Plumbing, and Electrical teams. If you’re someone who thrives in a fast‑paced environment, enjoys helping customers, and wants a role where your work truly matters, this is the opportunity for you. We’re a long‑standing, trusted home‑services company that blends the feel of a well‑run local business with the resources and stability of a larger regional leader. Our customers rely on us to send only the best — and that starts with the dispatcher who sets every job in motion. This role is perfect for someone who wants consistent hours, meaningful work, and a supportive team!

Requirements

Previous customer service experience
Strong attention to detail
Ability to multitask in a fast‑paced environment
Clear communication skills and a calm, professional demeanor
Reliable attendance and a strong work ethic
Valid driver’s license
Availability for weekends and evenings
Successful completion of assessments, interviews, background checks, and drug screening

Responsibilities

Convert incoming customer calls into booked service appointments
Prioritize calls based on urgency, customer needs, and technician availability
Respond to customer requests, resolve issues, and represent the Bassett brand with professionalism
Schedule appointments using right tech/right call guidelines
Enter customer and call information accurately into our system
Receive and document emergency and non‑emergency calls
Monitor field technicians to ensure efficient routing and time management
Support the team with clear communication and strong follow‑through