Dispatcher

BJ's Wholesale Club • Independence, KY

1d • Onsite

About The Position

Monitor all loads under dispatch authority to provide safe and on-time service to our customers, vendors and distribution centers.

Requirements

• High school diploma or GED
• Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service
• Ability to read conventional and electronic mapping
• Ability to read with corrected or uncorrected vision
• Ability to speak, read, write and understand English
• Ability to remain calm and focused while prioritizing requests from multiple sources
• Ability to assist in creation and maintaining the guidelines of a fiscal budget
• Ability to maintain and ensure confidentiality of team member and company information
• Accuracy and attention to detail
• Proficient in computer usage to include email, word processing, spreadsheets
• Knowledge of computer software and applications
• Ability to accommodate flexible schedules to meet the needs of the customer to include overtime, nights, weekends and holidays as required
• Must be able to lift up to 25 lbs occasionally
• Must be able to sit on an almost continual basis and stand, walk, bend, or squat on an occasional basis in a normal office environment

Nice To Haves

• College coursework, continuing technical education or comparable business experience preferred
• Knowledge of Transportation Management Systems preferred
• Ability to Travel (less than 10%)

Responsibilities

• Interact in a cooperative and professional manner with other team members, supervisors, customers, and vendors, even in difficult situations
• Complete tasks and documentation neatly, accurately, and timely
• Provide exceptional (WOW) Customer Service by building and maintaining effective communication with carriers, vendors, and internal and external customers
• Monitor all loads under dispatch authority for on-time service, communicating status updates to include time changes, scheduling and updates to customers and vendors as necessary
• Monitor temperature of all loads under dispatch authority
• Prepare daily dispatch schedule for drivers and equipment
• Build and update inbound and outbound orders in dispatch program
• Act as a primary contact for Drivers, responding to driver’s inquiries regarding, but not limited to, breakdowns, directions, and product delivery discrepancies
• Maintains driver, load and service information in the transportation management system
• Record and report driver accident occurring while under dispatch
• Share responsibility with Transportation Supervisor to monitor driver’s hours of service (HOS) to prevent DOT violations
• Maintaining accurate equipment availability lists
• Assisting with obtaining details for initial accident and workers compensation reports if a supervisor is unavailable
• Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes
• Identify and notify substitute drivers
• Interface with 3rd party providers to procure transportation services and monitor load progress while under dispatch
• Maintain required productivity level
• Continuously promote driver safety
• Review and voucher all expenses/invoices for the department, resolving any discrepancies with provider(s)
• Maintain and update all departmental financial tracking
• Maintain all files to meet payroll, financial or federal retention requirements

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED