Dispatcher - Aurora St. Luke's Medical Center PRN

American Addiction Centers•Milwaukee, WI

8d•$20 - $30•Onsite

About The Position

Provides quality customer service by offering one-on-one attention to detail. Determines, explains, and develops dispatcher logic and transporter activities. Monitors the Epic transportation module system, including loading and prioritizing patient transport requests. Schedules breaks, lunches, and relief dispatchers during their shift. Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and task completion, and follows up on issues related to service and operations. Ensures requests are addressed efficiently and in a timely manner according to current departmental standards, priorities, and patient appointments. Serves as a liaison between Patient Transportation and other departments. Receives and documents associate call-offs and tardiness. May work as a transporter during high transport volumes and to complete necessary transport requests to ensure department goals and standards are met. Assigns, collects, and distributes pagers and phones (rover devices) to transporters at the beginning of the shift after logging into the Epic system. Monitors daily sign-in/out procedures. Ensures professional interaction with team members in a high-pressure team atmosphere and ensures all staff are performing transports fairly and workloads are administered equally and fairly. Develops and promotes positive customer service relationships with patients, patient family members, visitors, and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity. Resolves problems related to patient, visitor, staff, or employee complaints. Recommends solutions for ongoing or recurring issues. Assists with projects and quality improvement efforts. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Requirements

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
Typically requires 1 year of experience in a direct patient care position.
Excellent communication skills.
Demonstrated experience in customer relations.
Satisfactory completion of body mechanics training for transporters within one month of start date.
Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Responsibilities

Determines, explains and develops dispatcher logic and transporter activities.
Monitors Epic transportation module System including loading and prioritizing patient transport requests.
Schedules breaks, lunches, and relief dispatchers during his/her shift.
Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
Monitors procedures related to availability and completion task and follows up on issues related to service and operations.
Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
Serves as a liaison between Patient Transportation and other departments.
Receives and documents associate call offs & tardies.
May work as a transporter during high transport volumes and to complete necessary transport requests to ensure department goals & standards are met.
Assigns, collects and distributes pagers and phones (rover devices) to transporters upon beginning of shift once logged into the Epic system
Monitors daily sign-in/out procedures.
Ensures professional interaction with team members in a high-pressure team atmosphere and ensure all staff is performing transports fairly and workloads are administered equally and fairly.
Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
Ensures accurate, timely dispatch of transport requests.
Ensures maximum staff productivity.
Resolves problems related to patient, visitor, staff or employee complaints.
Recommends solutions for ongoing or recurring issues.
Assists with projects and quality improvement efforts.

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program