Dispatcher

Turtle and Hughes • Franklin Township, NJ

22d • $0 - $24

About The Position

The PM Dispatcher supports evening routing operations by assisting with next-day planning, responding to customer inquiries, and ensuring accurate documentation for overnight and morning operations. This role operates under the direction of the PM Dispatch Supervisor and plays a key role in setting up successful AM load-out operations.

Requirements

• 1+ years of dispatch, customer service, or logistics coordination experience
• Ability to learn and effectively use DQ routing software
• Strong attention to detail and organizational skills
• Good communication skills (phone, email, portal systems)
• Ability to work evening hours consistently
• Willingness to develop decision-making skills and think beyond system defaults
• Basic understanding of truck capacity, freight types, and logistics

Responsibilities

• Assist PM Dispatch Supervisor with route planning in the DQ system
• Input customer requests and special requirements into routes
• Verify truck assignments align with route requirements
• Check freight capacity using DQ tools and flag overweight/overcube situations
• Process PO pickup scheduling for same-day and future deliveries
• Make routine routing decisions using system guidance
• Escalate complex routing situations to PM Dispatch Supervisor
• Check in control paperwork to verify warehouse order completion
• Check in relay shipments from other locations into DQ
• Process portal requests (delivery times, vehicle requests, pickup scheduling)
• Maintain accurate records in the DQ system
• Assist with truck sheet preparation (in support of supervisor)
• Contribute to completion of PM dispatch checklist
• Answer phone and portal inquiries regarding next-day deliveries
• Process Turtle Express same-day delivery requests
• Provide delivery time windows and routing information to sales teams
• Handle routine customer questions professionally and accurately
• Escalate complex customer issues to PM Dispatch Supervisor
• Help prepare dispatch notes for AM shift
• Ensure all paperwork is processed and routes are finalized
• Communicate any unresolved issues to PM Dispatch Supervisor
• Verify next-day routing is complete and ready for AM load-out

Benefits

• 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed