Workforce Coordinator- Swing Shift

Logan A/C & Heat Services • Dayton, OH

7h • Onsite

About The Position

You’re organized, detail-oriented, and enjoy keeping things running smoothly while supporting a team and helping deliver a great customer experience. Hours Monday- Thursday 11:00 AM-7:30 PM, Friday 8:30 AM- 5:00 PM Who We Are We’ve proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky, by being intentional about who we bring onto our team, our customers feel the difference. At Logan Services, doing things the right way matters. We believe excellence comes from strong foundations, teamwork, and pride in what you do. We value integrity, continuous learning, and showing up for one another. People often come to Logan looking for a job and they stay because they find a fulfilling career and opportunities to excel. Why Choose Logan Services? Competitive pay – excellence is recognized and rewarded. Benefits – Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage. Work–Life Balance — Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work. Traditional 401(k) with a 4% company match and a Roth contribution option. Bonus and profit-sharing opportunities tied to individual and company performance. Paid Training – Receive hands-on, paid training to learn our systems, processes, and best practices so you can confidently coordinate schedules and support the team from day one. Our PARTE Values P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities. R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution. T – Teamwork – We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other. E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way. The Big Task As a Dispatcher, you will coordinate service schedules, support technicians, and ensure customers receive timely, professional service while helping the Service Team achieve performance and revenue goals.

Requirements

• If you’re organized, detail-oriented, and enjoy keeping schedules and operations running smoothly, this role is for you.
• You communicate clearly, follow processes consistently, and can adapt quickly when priorities change.

Nice To Haves

• Experience in scheduling, customer service, or dispatching is preferred, and comfort using multiple communication platforms and basic software tools will help you succeed.

Responsibilities

• Schedule service repairs, follow-ups, and return visits using established processes
• Assist technicians and Customer Service Representatives via phone, email, and chat to support job completion and customer needs
• Monitor and adjust schedules, emergency coverage, and parts availability to maintain service quality and efficiency
• Collaborate with service management and other departments to resolve issues, communicate with customers, and support team performance

Benefits

• Competitive pay – excellence is recognized and rewarded.
• Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.
• Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work.
• Traditional 401(k) with a 4% company match and a Roth contribution option.
• Bonus and profit-sharing opportunities tied to individual and company performance.
• Paid Training – Receive hands-on, paid training to learn our systems, processes, and best practices so you can confidently coordinate schedules and support the team from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed