Dispatcher

Mister Sparky•Myrtle Beach, SC

6d•Onsite

About The Position

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. Mister Sparky of Myrtle Beach has been doing residential electrical work since 2010 in Conway, SC 29526. Since then we have expanded to plumbing and opened in 2 additional locations. We are challenging, fast-paced, customer-centric and our goal is to be the largest and most dependable service company in the area's we service.

Requirements

Good communication with the client is essential!
The ideal client care representative/dispatcher has a courteous and pleasant demeanor, whether on a phone call or not
Great attitude
Strong work ethic
Takes pride in the work you do

Responsibilities

Manages the dispatch board to keep field personnel on the move and servicing clients
Makes every effort to compress call scheduling effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
Shares responsibility to ensure that all electricians arrive at their designated appointments on time
Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into Service Titan
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls