Dispatcher

American Expediting•Pittsburgh, PA

18d•$17 - $21•Onsite

About The Position

If you are looking for a place to start your career, American Expediting could be just the place! American Expediting is seeking a dispatcher to join the team. If you enjoy lots of variety, a fast-paced environment and are passionate about having a positive impact on the lives of patients, this job could be a good fit for you! And don't worry, you don't need to be an experienced dispatcher when you start, we'll teach you the business.

Requirements

Excellent verbal communication and problem-solving skills
Interpersonal skills; ability to foster teamwork and motivate/coach others.
Familiar with time zones and military time
Decisive under pressure and time constraints
Knowledge of local and regional geographical area; accurately and quickly read maps
Computer skills including Microsoft Word, Outlook, Email
Knowledge of principles and processes for providing customer service
High School diploma/GED

Nice To Haves

Associates degree or other vocational/technical school training beyond high school is preferred
Flexibility in working hours required

Responsibilities

Process service requests within the American Expediting shipment management system, generate quote, and verify shipping documentation where applicable
Dispatch jobs according to customer requests, specifications or needs
Work with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request
Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met:
Reporting wait time to customer in real time
Retrieving real time pictures of multi-shipment orders/ dry ice replenishment/ shipments left at residences
Documenting QA service issues, capacity issues and multi-courier commissions
Calling IC business partners when jobs are approaching OB and POD deadline
Determine response needed to deal with emergencies, accidents, and breakdowns effectively and appropriately.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
Communicate Chain of Custody standards
Consult with managerial personnel to meet operational goals
Warehouse support as needed
Other duties/tasks as assigned