SR Dispatcher

Hercules Holdings•Warren, MI

3d•Onsite

About The Position

Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI. We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly. Our company values a positive attitude and the mindset of a winner.

Requirements

2+ years’ experience in concrete dispatching.
An understanding of QC/QA for the ready mix concrete industry.
Knowledge of concrete production equipment, processes, and maintenance programs.
Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
The ability to multi-task while being detail oriented.
Strong analytical and problem solving skills.
Union contract knowledge.
Excellent written and verbal communication skills
Authoritative figure who will lead drivers daily

Responsibilities

Answers incoming calls from our plants, our drivers, and our customers.
Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
Efficiently schedule drivers to meet production demands.
Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.
Maintaining radio contact and or phone contact with drivers.
Assist with driver recruiting and retention.
Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work)
As a Dispatcher, you will be responsible for providing quality customer service.
Perform other duties assigned, or assist others in their duties as needed.