Dispatcher

Fairview Health Services•Minneapolis, MN

26d•Onsite

About The Position

Fairview is looking for a Security Dispatcher to join our team at our Midway location in St. Paul, MN. The Security Dispatcher is responsible for day-to-day operations of the Security Dispatch Operations Center. Job duties include monitoring of a large bank of CCTV surveillance cameras, prioritizing incoming phone calls, dispatching Security Officers, operate Computer Aided Dispatch (CAD) system, monitoring multiple fire computers and taking appropriate actions. Dispatcher must be customer service focused and able to remain calm and professional during stressful situations. This position works every other Saturday and Sunday 2p-1030p.

Nice To Haves

Associate/technical degree in telecommunications or law enforcement
1-3 years dispatch or hospital security experience

Responsibilities

Monitors CCTV cameras, monitor alarms and dispatches security officers appropriately
Maintains shift log of all activities during shift (CAD)
Provides excellent customer service to callers and on-site visitors
Prioritize calls in order of importance and dispatch services appropriately
Ensure appropriate end of life procedures are followed including coordinating removal of remains from patient care unit, coordinating with funeral homes, working with Pathology dept or ME if required. Coordination with donor services if requested.
Maintain all paperwork.
Provide high level of customer service to internal and external customers
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.