Dispatcher

Doodie Calls, Inc. • Adkins, TX

30d • Onsite

About The Position

The Dispatcher plays a key role in daily operations by coordinating driver assignments, managing service schedules, and addressing real-time field issues. This role ensures that all portable sanitation services are completed accurately, safely, and on time, maintaining strong communication between drivers, routing, scheduling, and customer service teams.

Requirements

• Bilingual (English and Spanish) required
• Strong problem-solving abilities and ability to remain composed under pressure.
• Excellent communication and organizational skills.
• Prior experience in dispatching, logistics, or transportation is preferred.
• Proficiency in: Microsoft Outlook and Teams ServiceCore or similar logistics software Microsoft Excel (basic tracking and reporting) GPS Software Experience (Preferably Motive or Verizon Connect)
• Full-time, in-office position.
• Flexibility required, multiple shift start times, high volume scenarios, and emergency response efforts may affect regular hours.
• Participation in weekly team meetings to report on dispatch metrics and operational updates.

Responsibilities

• Dispatch drivers on their assigned routes aiding in efficiently to cover all scheduled services.
• Monitor real-time progress of routes; address delays, breakdowns, and access issues promptly.
• Serve as the primary point of contact for drivers, providing guidance and support throughout the day.
• Communicate with customers to ensure services are completed, documenting when they aren't.
• Coordinate closely with Routing, Scheduling, and Customer Service to ensure alignment and efficiency.
• Respond to urgent service requests and customer escalations with professionalism and urgency.
• Maintain accurate documentation of dispatch activities, communications, and service exceptions within ServiceCore.
• Track and record driver check-ins, service completions, and report irregularities.
• Support drivers with location-specific instructions, gate codes, and site access information.
• Communicate any operational challenges to Operations and District Managers.

Benefits

• Opportunities for advancement within a growing company.
• 401(k) & 401(k) matching
• Health Insurance
• Dental Insurance
• Life insurance
• Paid time off
• Vision insurance
• Employee Assistance Program
• Supplemental Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed