Dispatcher

PRIORITY ONDEMAND • North Charleston, SC

15d • Onsite

About The Position

Under the direction of the Dispatch Supervisor, a Dispatcher will be responsible for the deployment and tracking and movement of units on an ongoing basis throughout the day per local System Status Management Plan. They will broadcast orders to crews regarding runs, emergencies and general information. Dispatchers will operate radio, telephone, or computer equipment relay information or orders to proper individuals or members of management. In addition, the dispatcher, under Emergency Medical Dispatch protocol, will be required to take caller information, determine the nature of the run request, dispatch runs (emergent and non-emergent) to the crews in an appropriate and timely manner, and record pertinent information.

Requirements

• High degree of personal integrity and responsibility.
• Currently licensed, certified, or registered by the appropriate state agencies.
• Ability to work effectively with minimal supervision, using good judgment.
• Ability to work in a fast-paced, hectic, high-pressure environment.
• Ability to simultaneously manage multiple activities without error.
• Superior spatial orientation ability to read and interpret maps.
• Good computer skills.
• Ability to type at least 30 words per minute.
• Ability to work efficiently and interact in a constructive and professional manner with other employees, public safety personnel, and medical staff.
• Ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public.
• Demonstrate a level of skill and ability consistent with the provision of quality customer care.
• Ability to reach, push and pull.
• Ability to sit for long periods of time.
• Ability to use phones and radios to communicate with callers, crews, and other staff.
• Ability to use mouse or keyboard to input data into computer over long periods of time.
• Ability to view graphic and text data on multiple computer screens for long periods of time.
• Ability to complete all job duties during any and all hours of the day and night.

Nice To Haves

• Currently certified in Emergency Medical Dispatch by MPDS or other appropriate organization.

Responsibilities

• Deployment and tracking of units.
• Broadcasting orders to crews regarding runs, emergencies, and general information.
• Operating radio, telephone, or computer equipment to relay information or orders.
• Taking caller information under Emergency Medical Dispatch protocol.
• Determining the nature of run requests.
• Dispatching emergent and non-emergent runs to crews in an appropriate and timely manner.
• Recording pertinent information.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed