Dispatcher

Acciona•Arlington, TX

13d•Onsite

About The Position

The Support Desk Dispatcher is responsible for receiving, documenting, prioritizing, assigning, and following up on facility service requests. This position acts as the central communication point between building occupants, facility management, technicians, cleaning teams, maintenance personnel, vendors, and site leadership. The Dispatcher ensures that work orders are properly entered into the facility management system, assigned to the appropriate resource, monitored through completion, and communicated to the customer.

Requirements

Degree in Engineering, Business Administration, Economics, or similar
Master's degree in Quality Management and Process Reengineering, Strategic Process Management, or similar
1-2 years of experience in similar roles

Responsibilities

Consolidate and manage quality reports and processes from business areas, ensuring their proper integration into the sustainability report and alignment with organizational standards.
Implement and monitor models and tasks related to business continuity to ensure the operational readiness of critical assets in the event of potential disruptions.
Perform detailed monitoring of quality projects and processes, managing operational activities such as the preparation of presentations, reports, and supporting materials necessary to ensure their effective execution.
Support the implementation and maintenance of ISO and international standards, collaborating with businesses on their certification, compliance, and continuous improvement.
Monitor and analyze data and results reported by businesses regarding quality and processes, proposing corrective and preventive measures to ensure consistency and accuracy.
Collaborate in updating and maintaining corporate regulatory systems, adapting tasks to changing needs and ensuring alignment with organizational and regulatory requirements.