Dispatcher

The Franklin Group Inc•Boise, ID

About The Position

Franklin Building Supply is a lumber and building material company with over 45 years of experience and locations across Idaho and Nevada. We are 100% employee-owned, meaning employees earn ownership through their work and benefit from the company's growth. We have been recognized as one of Idaho's Top 10 Best Places to Work for seven consecutive years. We supply materials for home building, excluding plumbing and electrical, and also offer installation services for products like framing, insulation, and siding. Additionally, we manufacture trusses, cabinets, doors, and granite countertops. Our company culture is built on outstanding people with long tenures, a commitment to continuous improvement, and investing in tools, equipment, and training to help our team reach its potential. We offer competitive compensation and benefits, including medical/Rx, vision, dental insurance, 401(k), paid time off, holiday pay, and disability & life insurance.

Requirements

Proficiency in keyboarding and computer usage.
Skilled communicator in person, over the phone, and through email.
Strong interpersonal and negotiating skills.
Detail-oriented with the ability to plan ahead and adapt to changing conditions.
Ability to manage time wisely and keep work organized for efficiency.

Nice To Haves

Knowledge and understanding of construction builders' needs.
Developing practical, realistic solutions that ensure a positive customer experience.
Previous experience in load building, forklift operation, manufacturing, and jobsite delivery operations.

Responsibilities

Checking the arrival of incoming products from vendors in a timely manner.
Invoicing all orders for the day.
Assisting in scheduling requests for finish building materials from salesmen and account coordinators.
Communicating with drivers regarding delivery questions and finding solutions.
Helping the production team with inventory issues.
Creating and scheduling credits.
Efficiently verifying incoming product deliveries and accurately documenting storage locations.
Assisting in scheduling deliveries and returns, optimizing logistics, and changing dates on computer and paperwork when needed.
Constantly checking and responding to emails in a timely manner while keeping everything organized.
Listening and communicating effectively with Salesmen and Account Coordinators to meet customer needs.
Utilizing Bis Track software to check incoming products, create returns, and invoice customer orders.
Communicating with drivers and the sales team regarding job-site questions, delivery time updates, and job-site access.
Working with multiple locations to coordinate materials and deliveries.
Inter-departmental communication regarding inventory shortages, processing back orders, and tracking expected delivery dates.
Performing other duties as assigned to support the team and department.