Dispatcher

Redkey Express•Mason, OH

3d•$55,000

About The Position

The Transportation Dispatcher plays a vital role in coordinating freight, expedited and LTL. You will manage driver communication, scheduling, routing, and customer updates to ensure safe, efficient, and on-time service. This is a fast-paced position that requires strong problem-solving skills and a team-first mindset.

Requirements

2+ years of Dispatching experience utilizing CXT (freight, expedited and LTL)
Strong understanding of routing and DOT/HOS regulations
Excellent communication and customer service skills
Ability to multitask and remain calm under pressure
Proficiency with dispatch/CXT software and technology
Strong decision-making and problem-solving skills
Team-focused attitude with a professional, friendly demeanor
Flexible availability for after-hours/on-call needs

Responsibilities

Plan, schedule, and dispatch freight, expedited and LTL.
Understanding Route Timing and Efficiency
Communicate with drivers to provide support, direction, and updates.
Track loads in real time and proactively address delays or issues.
Provide accurate and timely status updates to customers. Awareness of customer impact (late pickups/missed stops/etc.)
Provide timely management updates and daily metrics.
Monitor DOT/HOS compliance, driver logs, and safety requirements.
Utilize CXT dispatch software and maintain accurate data entry.
Utilize CXT to manage communication with customers, drivers and management.
Handling breakdown and delays.
Collaborate with operations, customer service, and warehouse teams.
Participate in weekend, after-hours, or on-call coverage as needed.
Promote a positive, respectful, and team-oriented workplace culture.