Dispatcher

CAA Niagara Talent Management Team•Niagara Falls, ON

1d•Onsite

About The Position

The Dispatcher plays a key role in coordinating daily transportation operations for Niagara Airbus. This position is responsible for scheduling drivers, organizing passenger pick‑ups and drop‑offs, monitoring routes, and ensuring timely, efficient, and safe service delivery in support of a 24/7 operating environment. This role offers an hourly wage of $20.90 and includes eligibility for the incentive program. This position follows a 5:00 a.m. to 5:00 p.m. schedule on a four‑days‑on, four‑days‑off rotation. Flexibility is required to provide vacation relief and team coverage, which may include temporary shift adjustments to the 5:00 p.m. to 5:00 a.m. schedule.

Requirements

Strong organizational and multitasking skills with the ability to manage time‑sensitive tasks
Excellent communication skills, both verbal and written
Ability to remain calm and make sound decisions in high‑pressure situations
Strong problem‑solving abilities with attention to detail
Comfortable working in a fast‑paced environment with frequent interruptions
Proficiency with dispatching systems, GPS tools, and basic computer applications
Customer‑service oriented with a professional and positive attitude
Valid Class G driver’s license or higher (E, B, or C)F Class License, current or willingness to obtain
Valid Passport
Physical ability to lift up to 50 lbs
Clean driving record meeting company insurance requirements
High school diploma required
9+ years of clean drivers abstract

Nice To Haves

post‑secondary education in transportation, logistics, or a related field is an asset
Previous experience in dispatching, transportation coordination, or logistics preferred
Experience working in a customer‑facing or fast‑paced operational environment
Familiarity with the Niagara Region and surrounding areas considered an advantage

Responsibilities

Coordinate and dispatch drivers for airport shuttles, charters, and scheduled routes
Create and adjust daily schedules based on passenger bookings, traffic conditions, and operational needs
Monitor vehicle locations and route progress to ensure on‑time performance
Communicate schedule changes, delays, and updates to drivers in real time
Provide clear, professional communication to drivers, passengers, and internal teams
Respond to inquiries regarding pick‑ups, drop‑offs, delays, and service expectations
Assist with resolving service issues, last‑minute changes, and operational challenges
Maintain a high level of customer service and professionalism at all times
Track vehicle availability, maintenance requirements, and driver assignments
Ensure compliance with company policies, safety standards, and transportation regulations
Collaborate with operations, customer service, and management to support daily workflow
Maintain accurate records of trips, schedules, incidents, and operational data
Use dispatching software, GPS tools, and internal systems to manage routes and schedules
Update trip information, driver assignments, and service notes in real time
Monitor communication channels (phone, radio, email) to support ongoing operations