Dispatcher
About The Position
Looking to grow your career in a fast-paced operations role? Bruni & Campisi has an exciting opportunity for an HVAC Dispatcher! We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication and coordination are key. In this role, you’ll play a vital part in supporting our service team by managing technician schedules, optimizing routes, and ensuring a seamless customer experience. Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!
Requirements
- Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
- Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
- Strong verbal and written communication skills to interact with technicians, customers, and leadership.
- Ability to think critically, anticipate challenges, and make sound decisions under pressure.
- Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
- Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.
Nice To Haves
- HVAC or service industry experience preferred.
- Experience with ServiceTitan or similar platforms preferred.
Responsibilities
- Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
- Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
- Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
- Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
- Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
- Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
- Forecast Workload: Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
- Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
- Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
- Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.
Benefits
- Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage
- 401(K) with Company Match: Plan for your future with confidence
- Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind
- Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs
- Paid Time Off: Vacation, holidays, and sick time to support work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
