Dispatcher

Northwest Ambulance • Everett, WA

13d • $32 - $34 • Onsite

About The Position

Northwest Ambulance is seeking a dedicated Dispatcher to join our team. The Dispatcher will be responsible for assessing caller information, formulating action plans, and scheduling/dispatching medical transports and field crews. This role requires effective communication, strong organizational skills, and the ability to manage multiple incidents in a fast-paced environment. The ideal candidate will have experience with dispatching software and a solid understanding of medical terminology and protocols.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate when necessary.
• Ability to thrive in a fast-paced and occasionally stressful environment.
• High school diploma or equivalent.
• Medical Terminology Coursework or on-the-job experience.
• Drug screening prior to employment.

Nice To Haves

• Experience with Logis, New World, or other dispatching software preferred.

Responsibilities

• Assessing caller information and formulating an action plan.
• Scheduling and dispatching medical transports and field crews to appropriate locations.
• Evaluating call information to determine the suitable units and level of care/response.
• Effectively conveying information to field crews in a fast-paced environment.
• Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
• Receiving and documenting relevant information from emergency and non-emergency calls.
• Assigning priority to calls based on urgency and importance.
• Responding to issues and coordinating with the appropriate department or supervisor for resolution.
• Operating and managing a multi-line phone system.
• Efficiently operating and managing computer systems, GANTT, and CAD.
• Maintaining accurate call logs and patient information.
• Familiarity with dispatching procedures and guidelines for field crews.
• Awareness of county and state protocols.
• Creating daily schedules for field crews.
• Monitoring field crew/rig route and status to coordinate and prioritize schedules.
• Accepting payments and diligently recording information.
• Managing multiple incidents simultaneously.
• Assisting other dispatchers as required.
• Providing precise information and instructions to callers.
• Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
• Performing other assigned duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Premium holiday rate of 1.5 times regular rate for hours worked on designated holidays
• 401k program with employer matching up to 5% of salary
• Paid time off at the rate of 2.3 hours per 40 hours worked
• Uniforms provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED