Dispatcher

Alta Equipment Group•Kentwood, MI

12d•Onsite

About The Position

Our Material Handling group is seeking a full-time Service Dispatcher. This position is first shift, Monday to Friday. The primary responsibilities of the position consist of, but are not limited to: Dispatch Technicians to handle service requests and preventive maintenance (PM), Take, record and prioritize customer calls for service requests, Compile and complete customer summary invoicing, Organize and file paperwork for the department, Maintain Technician time log, Answering internal and customer service calls, Weekly payroll time card entry, Opening and closing work orders, including accurately recording story lines into each order, Invoicing & accounts receivables assistance, PM running & monitoring throughout the month, PM tracking reports & audit completed work for weekly meeting, PM scheduling for technicians, Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers, Fleet service call monitoring & assignment, Fleetmatics monitoring to ensure technicians are on time at field accounts, Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits), Assist Technicians with finding technical data, Incorporate Alta's Guiding Principles into daily activities, Performs other duties as assigned.

Requirements

Previous dispatching, warranty administrative or mechanic experience is highly preferred
A strong technical knowledge base is desired to answer technician questions
Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.
Previous ERP experience is a plus.
Possess excellent verbal and written communication skills
Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Previous dispatching, warranty administrative or mechanic experience is highly preferred
A strong technical knowledge base is desired to answer technician questions
Previous ERP experience is a plus.

Responsibilities

Dispatch Technicians to handle service requests and preventive maintenance (PM)
Take, record and prioritize customer calls for service requests
Compile and complete customer summary invoicing
Organize and file paperwork for the department
Maintain Technician time log
Answering internal and customer service calls
Weekly payroll time card entry
Opening and closing work orders, including accurately recording story lines into each order
Invoicing & accounts receivables assistance
PM running & monitoring throughout the month
PM tracking reports & audit completed work for weekly meeting
PM scheduling for technicians
Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
Fleet service call monitoring & assignment
Fleetmatics monitoring to ensure technicians are on time at field accounts
Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits)
Assist Technicians with finding technical data
Incorporate Alta's Guiding Principles into daily activities
Performs other duties as assigned