Dispatcher

BJ's Wholesale Club•Independence, KY

1d•Onsite

About The Position

Monitor all loads under dispatch authority to provide safe and on-time service to our customers, vendors and distribution centers.

Requirements

High school diploma or GED
Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service
Ability to read conventional and electronic mapping
Ability to read with corrected or uncorrected vision
Ability to speak, read, write and understand English
Ability to remain calm and focused while prioritizing requests from multiple sources
Ability to maintain and ensure confidentiality of team member and company information
Accuracy and attention to detail
Proficient in computer usage to include email, word processing, spreadsheets
Knowledge of computer software and applications
Ability to accommodate flexible schedules to meet the needs of the customer to include overtime, nights, weekends and holidays as required
Must be able to lift up to 25 lbs occasionally
Must be able to sit on an almost continual basis and stand, walk, bend, or squat on an occasional basis in a normal office environment

Nice To Haves

College coursework, continuing technical education or comparable business experience preferred
Knowledge of Transportation Management Systems preferred
Ability to assist in creation and maintaining the guidelines of a fiscal budget
Ability to utilize equipment for the job such as computers, cell phone, phone, handheld trackers, copiers, scanners, printers, tractor mobilecomm devices
Ability to Travel (less than 10%)

Responsibilities

Interact in a cooperative and professional manner with other team members, supervisors, customers, and vendors, even in difficult situations
Complete tasks and documentation neatly, accurately, and timely
Provide exceptional (WOW) Customer Service by building and maintaining effective communication with carriers, vendors, and internal and external customers
Monitor all loads under dispatch authority for on-time service, communicating status updates to include time changes, scheduling and updates to customers and vendors as necessary
Monitor temperature of all loads under dispatch authority
Prepare daily dispatch schedule for drivers and equipment
Build and update inbound and outbound orders in dispatch program
Act as a primary contact for Drivers, responding to driver’s inquiries regarding, but not limited to, breakdowns, directions, and product delivery discrepancies
Maintains driver, load and service information in the transportation management system
Record and report driver accident occurring while under dispatch
Share responsibility with Transportation Supervisor to monitor driver’s hours of service (HOS) to prevent DOT violations
Maintaining accurate equipment availability lists
Assisting with obtaining details for initial accident and workers compensation reports if a supervisor is unavailable
Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes
Identify and notify substitute drivers
Interface with 3rd party providers to procure transportation services and monitor load progress while under dispatch
Maintain required productivity level
Continuously promote driver safety
Review and voucher all expenses/invoices for the department, resolving any discrepancies with provider(s)
Maintain and update all departmental financial tracking
Maintain all files to meet payroll, financial or federal retention requirements

Benefits

Weekly Pay
Free BJ’s Memberships
Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
401(k) Retirement Savings Plan with company match
Employee Stock Purchase Plan with a 15% discount

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume