Dispatcher

Aston Carter•McHenry, IL

8d•$20 - $25•Onsite

About The Position

We are seeking a highly organized and customer-focused Dispatcher. This is a key position responsible for keeping daily operations running smoothly by coordinating technicians, managing client communication, and ensuring accuracy across scheduling, billing, and administrative processes. If you’re detail-oriented, confident on the phone, and enjoy balancing multiple priorities in a fast-paced environment—this role is for you.

Requirements

2+ years of dispatch, administrative, or office experience
2+ years of data entry or administrative support experience
Proficiency in Microsoft Office
Strong attention to detail and accuracy
Excellent communication and customer service skills
Strong phone presence and ability to handle challenging customer interactions
Excellent scheduling and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Confidence working with technicians and managing expectations
High level of accuracy with billing, timelines, and documentation
Proactive mindset with strong problem-solving skills

Responsibilities

Schedule and dispatch technicians for service calls, preventative maintenance, and emergencies
Communicate with customers to coordinate appointments and address concerns
Handle inbound calls from clients, including urgent service needs and billing questions
Prepare quotes, invoices, and customer work orders for billing
Process payments and assist with accounts payable for ordered parts
Order materials and coordinate parts fulfillment
Maintain accurate records and documentation
Collaborate closely with technicians to ensure efficient daily operations