Dispatcher [Hitchcock Recycling Yard]

Ameron Pole Products•Hitchcock, TX

1d•Onsite

About The Position

The Dispatcher will be responsible for managing daily schedules, coordinating with truckers for pickups and deliveries, and handling customer interactions. This role involves operating scales, recording essential information, generating reports, and managing payments. The Dispatcher will also communicate with customers regarding delivery status and provide directions to drivers. This position requires strong communication skills, basic computer and math proficiency, and the ability to work in a potentially challenging environment.

Requirements

Excellent verbal communications, reading and writing ability needed at a level to satisfactorily perform job duties.
Able to communicate with other employees and supervisors.
Basic computer skills required including excel spreadsheets.
Basic math and 10-key adding machine skills.
Three years of work experience with similar job duties or industry.
Prior general office experience of at least one year, and ability to operate basic office machines including copier, fax, and adding machine.
Ability to read maps and provide drivers with directions to customer locations.

Nice To Haves

Ability to provide directions using maps and utilizing Spanish translator if needed.
Ability to speak and understand Spanish is a plus.

Responsibilities

Reviews daily schedule.
Advises truckers of loads to pick up including type and amount of product and advises truckers of payment pickup information if required.
Answers phone, assists drivers as needed, and takes customer orders from Sales.
Operates scale to weigh incoming and outgoing trucks.
Records appropriate information on tickets for each truck including customer, job, and weight of deliveries.
Ensures all required deliveries to customers/jobs are met, including notifying supervisor if more trucks or deliveries will be required to meet customer requirements.
Accepts checks or cash payments and records accordingly, to be turned over to Accounts Receivable.
Contacts customers to verify readiness to accept loads of materials, and keeps customer informed of loads being delivered.
Provides customer information as required, answering basic questions regarding type, quality, quantity and timeliness of deliveries. May forward customers to sales department for further assistance if needed.
Generates daily, weekly and monthly reports of activity.
Compiles daily reports including Dispatch Report and Customer Summary Report of pickups and deliveries of crushed concrete materials.
Records petty cash receipts and disbursements, completes and logs all sales receipts, and submits to accounts payable for reimbursement of petty cash account.
Performs other duties as required or assigned.