Dispatcher - AWS Shuttle Operations

Arrow Stage Lines•Kansas City, MO

3d•Onsite

About The Position

Arrow Stage Lines, a premier motorcoach provider, is seeking an enthusiastic, proactive, and detail-oriented Dispatcher to join their dynamic team in Kansas City, Missouri. In this pivotal position, the Dispatcher is the heart of operations, supporting the fleet of professional drivers throughout all AWS Shuttle Operations locations. Dispatchers play a crucial role in ensuring safety, compliance, and exceptional service by helping drivers stay compliant, on the road, and deliver outstanding experiences for customers.

Requirements

Self-awareness and emotional intelligence
A commitment to continuous improvement
A genuine love for people and a passion to do work at the highest level
A flexible schedule and will be available evenings and weekends when needed
Be able to pass a background check
Be punctual, reliable, dependable, and have a professional appearance at all times
Be able to work in a fast paced environment with changing priorities, and maintain a professional demeanor at all times
Work 5 am-2 pm Monday - Friday, but could receive calls from the customer as early as 4:15 am
A proven track record in successfully managing multiple priorities in a fast-paced environment
Thorough knowledge of the transportation industry, to include Safety, DOT and FMCSA regulations
Must be able to clearly communicate in English, verbally and in writing

Nice To Haves

Safe – by following safe practices in every aspect of your work, recognize areas for improvement, and hold one another accountable for safe behaviors; ensuring the safety of our most valuable assets – our team members and customers.
Humble – by being quick to share praise and celebrate wins collectively, while being self-confident enough to accept constructive criticism and learn from it.
Hungry – By being self-motivated, dedicated, and have a strong desire to go above and beyond.
Smart – By being aware of our words and actions and how they impact others.
A team player and great collaborator
An ambassador of Arrow Stage Line’s mission and core values
Flexible and open to change

Responsibilities

Guide and inspire drivers by building a strong culture of safety and supporting regulatory compliance.
Enforce company safety policies and spearhead key safety initiatives.
Work closely with a supportive team.
Give and receive both positive and constructive feedback.
Efficiently and safely assign drivers and vehicles for daily schedules, while utilizing Google Docs.
Provide drivers with clear paperwork and instructions.
Monitor GPS system on vehicles and paperless logs for drivers, while monitoring compliance.
Maintain accurate time cards, PTO requests, and approvals through ADP.
Schedule cleaning and maintenance services for company vehicles as needed.
Effectively communicate policies and procedures, and efficiently implement safety and training programs.
Be on call and work evenings and weekends every other week.