Dispatcher

Caglia Environmental•Chowchilla, CA

8d•$22 - $25•Onsite

About The Position

The Dispatcher will be responsible for the coordination of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, professional, courteous, and efficient service for all lines of business. Handle incoming service orders, resolve service issues and provide customer service to internal and external customers. Additional responsibility includes entering ticket information and tracking activity.

Requirements

High School diploma or GED
Experience in a dispatch or similar role
Microsoft Office experience
Ability to communicate effectively with internal and external customers
Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor
Excellent analytical, attention to detail, and problem-solving skills
Ability to read, write, and comprehend reports and associated documents
Ability to understand and follow oral and written instructions
Ability to prioritize workload and meet time sensitive deadlines
Strong business acumen and ability to work effectively across various teams and levels
Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement

Nice To Haves

Solid Waste Industry or ancillary experience
Bilingual: English/Spanish

Responsibilities

Assign loads to drivers based on designated routes and driver locations
Dispatch drivers to calls as they are received, utilizing information on customer needs, driver locations and loads, and daily factors to balance cost and speed of response
Create and maximize capacity by ensuring productive use of all assets, equipment, and drivers
Handle incoming calls, e-mails, and customer issues that have been received from the Customer Service and Sales departments
Manage requests for pick-up or container delivery in a timely manner and initiate outbound calls to customers as needed
Troubleshoot and resolve potential delivery and/or pick-up problems before they result in a service issue
Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations
Ensure route completion via the driver check-in process
Report and document driver performance issues, concerns, or disputes to appropriate management for resolution
Communicate with maintenance shop personnel and serve as an emergency point of contact
Follow all required safety policies and procedures
Perform other job-related duties as assigned