Dispatcher

Sila Services • White Lake, MI

38d • $45,000 - $65,000

About The Position

Dispatcher Carter’s Plumbing, Heating & Cooling - White Lake, MI Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible. At Carter’s Plumbing, Heating & Cooling, we don’t just offer jobs — we build careers rooted in integrity, teamwork, and growth. Proudly located in White Lake, MI, we’ve built a reputation for delivering top-tier Plumbing service across Oakland County and surrounding areas — and that starts with taking great care of our people. We’re currently looking for an experienced and driven Dispatcher to help support our ongoing growth and uphold the quality our customers have come to expect. Here, you’ll find a family-oriented work environment where your contributions are valued, your goals are supported, and your success is celebrated. If you're passionate about technical excellence, customer satisfaction, and being part of a tight-knit, high-performing team — you belong at Carter’s. In exchange for your skillset and commitment, we offer: 401(k) with Company Match Medical, Dental, and Vision Insurance Paid Holidays Paid Time Off (PTO) Parental Leave Yearly Performance Reviews Pay: $55,000-$65,000/yr

Requirements

• 5+ years of dispatching experience
• Desire to achieve goals, both personal and professional
• Hard work ethic and willingness to work OT when necessary
• Strong team mentality
• Experience in a customer service role where the phrase “customer first” was practiced daily
• Experience with Service Titan system is a must
• 401(k)
• Plumbing: 3 years (Required)
• Service Titan: 2 years (Required)

Responsibilities

• Daily scheduling of field service technicians
• Direct interaction with customers in need of service
• Answer in-bound calls
• Make outbound calls to schedule service and solicit customers for future business
• Dispatch technicians to jobs
• Helping team members with side tasks
• Maintain customer database
• Provide BEST IN CLASS customer service

Benefits

• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Parental Leave
• Yearly Performance Reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed